HARDWARE

Apikai Hardware products bought in Europe come with a 14-day money back guarantee (shipping not included). If you are not satisfied with your Apikai product, please contact us via email within 14 days of the original purchase date to receive an RMA number. Our Customer team will be in touch with you to help you on how to return the product.

• Products sent back to Apikai for return must have an RMA number clearly marked on the outside of the shipping box.

• Products must be returned in new condition, shipped in the original packing material with power supply, to qualify for a refund. Worn or abused products or products that are missing accessories will be subject to a minimum 15% restocking fee. We reserve the right to deny a return in the case of excessive wear.

• The return shipping method must include tracking and a declaration of the full value to protect against lost shipments.

• Return shipping cost is the responsibility of the customer.

• After receiving an RMA number, the customer must return the associated item immediately and it must arrive at our facility within 7 days. Returns may be denied if returned more than 7 days after an RMA is requested.

• Once the returned product is received at our facilities, refunds are processed within 5 business days.

For more information, please contact support@apikai.eu.